hello@minedgoodes.com
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We're thrilled to hear from you! Whether you have a question, feedback, or just want to say hi, we're here to chat. At Mined Goodes, we're all about providing a personalized experience, so don't hesitate to reach out.
Our team is always ready to lend a helping hand, so drop us a line at hello@minedgoodes.com. We promise to respond as quickly as possible. We believe in the power of human connection, so you won't receive any automated replies here. Expect a genuine and tailored response from our team.
Got a suggestion on how we can improve? We'd love to hear it! Your input is invaluable to us as we strive to make your experience with Mined Goodes even better.
We want to make your experience as best we can, so don't be shy, reach out and let's connect. We can't wait to hear from you!
Warmest regards,
The Mined Goodes Team
(Alyse & Matt)
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Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!